Support

Get help with LLM Secrets. Check the documentation, browse FAQs, or contact us directly.

Common Issues

Windows Hello authentication fails

Ensure Windows Hello is properly configured in Windows Settings > Accounts > Sign-in options. You need either a PIN, fingerprint, or facial recognition set up. If using Simple mode, DPAPI fallback will be used.

I lost my master key - can I recover my secrets?

If you lose your master key AND don't have a KeePass backup, your encrypted data cannot be recovered. This is by design - there's no backdoor. Always back up your master key in a secure location before encrypting critical data.

Claude Code still sees my secrets

Make sure you're using .env.encrypted instead of .env. Delete or rename your plaintext .env file. LLM Secrets only protects encrypted files - if a plaintext .env exists, AI assistants will read it.

Decryption works but my command fails

The secret injection is working correctly. Check your command syntax. Use $env:SECRET_NAME in PowerShell or ensure your tool supports environment variable substitution.

How do I migrate secrets to a new computer?

Copy your .env.encrypted file and your KeePass database (if using KeePass mode) to the new computer. Install LLM Secrets, then decrypt using your master key or KeePass password.

Need More Help?

Can't find what you're looking for? Reach out directly and we'll help you troubleshoot.

Contact Support

Response Times

LLM Secrets is an open source project maintained by a small team. We aim to respond to support requests within 48-72 hours. For urgent security issues, please include "SECURITY" in your email subject.